Terms of Use

1. Provider, scope and precedence

bolzn is provided by nord-code UG (haftungsbeschränkt), Rotdornweg 28, 25451 Quickborn (hereinafter “we” or “nord-code”). Full provider details are available in the Legal notice.

These Terms of Use apply to the bolzn apps for iOS and Android and the web application at my.bolzn.app.

Apple's additional licensing terms for the iOS app obtained through the Apple App Store are set out in its Standard End User Licence Agreement; these Terms of Use govern the bolzn user account and bolzn services.

The Community Guidelines in the version applicable when the contract is concluded form part of this contract. In the event of a conflict between these Terms of Use and the Community Guidelines, these Terms of Use take precedence. Changes to the Community Guidelines affecting contractual provisions are subject to the same rules as changes to these Terms of Use (section 16).

Users' differing terms do not form part of the contract unless we expressly agree to their application in text form.

2. Contract types and contracting parties

Several separate contracts may arise when using bolzn:

• End user contract: Between nord-code and each person who creates and uses a bolzn account. It covers the free features.
• Subscription by a club or organisation: Between nord-code and the club or organisation subscribing to a paid Team or Club plan. This is not a consumer contract because the contracting party is not a natural person.
• Subscription by a natural person: A natural person subscribing to a paid plan for purposes predominantly outside their trade, business or profession acts as a consumer. Statutory consumer protection provisions also apply to this contract, particularly sections 312 et seq. and 327 et seq. BGB.

Anyone subscribing to a paid plan for a club or organisation warrants that they are authorised to represent it. Team ownership and the associated administration rights can be transferred to another authorised person within the app.

3. Registration, account and login credentials

The end user contract is concluded upon completion of registration. Acceptance of these Terms of Use is required. There is no entitlement to registration.

• Information provided during registration must be accurate and up to date.
• The account is personal. Login credentials must be kept confidential and must not be shared with third parties.
• If you suspect that third parties have obtained your login credentials, you must inform us promptly.
• One person can manage several profiles, such as parents managing their children's profiles.

4. Minors

For children and young people under 16, the contract is concluded by a legal representative. The legal representative creates and manages the profile and is our contracting party; they are responsible for compliance with these Terms of Use when the profile is used.

People aged 16 and over may create their own account. Where consent from a legal representative is required to conclude the contract under sections 104 et seq. BGB, that consent must be in place; we may request proof.

Where data processing exceptionally relies on consent and the service is offered directly to a child, we obtain the consent or authorisation of the holder of parental responsibility required by Article 8 GDPR. Details are set out in the Privacy Policy.

5. Services and changes to services

The available features are determined by the description of the respective plan at bolzn.app/preise in the version applicable when the contract is concluded, and by the product description in the app.

Throughout the contract term, we provide updates necessary to keep bolzn in conformity with the contract, including security updates (section 327f BGB). We inform you about updates appropriately.

We make further changes to bolzn only where there is a valid reason. Valid reasons include:

• adaptation to a new technical environment or an increased number of users,
• adaptation to changed legal requirements or app store operator requirements,
• discontinuation of or changes to a service provided by one of our service providers,
• compelling IT security reasons.

The change is free of charge to you. If a change has more than a minor negative impact on your access to or use of bolzn, we inform you at least 30 days in advance in text form about its content, timing and your rights; in this case, you may terminate the contract free of charge within 30 days (section 327r BGB).

6. Availability, maintenance and incidents

Operating hours. bolzn operates as an ongoing service and is generally available around the clock. The relevant handover point for availability is the outbound connection of our data centre. The connection between that point and your device, particularly the performance of your internet connection and mobile provider, is outside our responsibility.

Planned maintenance. We may temporarily take bolzn offline for maintenance, updates and further development. We announce planned maintenance at least 24 hours in advance in the app or by email and, where possible, schedule it between 23:00 and 06:00. Announced maintenance windows do not count as unavailability.

Emergency maintenance. We may carry out maintenance without prior notice to address acute security risks or serious incidents. We provide information as early as possible and keep interruptions as short as possible.

Incidents. You can report incidents at any time directly in the app — in chat, through the reporting feature for the relevant message — or by email to support@nord-code.de. We acknowledge receipt and begin processing within one working day of receiving the report. We resolve the issue as quickly as technically and organisationally possible.

Free use. We do not promise any particular availability for features provided free of charge. We may change or discontinue them with reasonable advance notice. Mandatory statutory rights remain unaffected.

Force majeure. Events outside our reasonable control that we could not foresee or prevent with reasonable effort release us from our performance obligations for their duration and to the extent affected. These include, in particular, natural disasters, war, terrorist attacks, official orders, widespread power or telecommunications infrastructure failures, and attacks on our systems against which protection was impossible even with due care. We inform you promptly about the occurrence and expected duration. Your statutory rights, particularly under section 326 BGB, rights relating to defects and the right to terminate for good cause under section 314 BGB, remain unaffected. If the event lasts longer than 30 days, either party may terminate the contract extraordinarily.

Backups. We back up data stored in bolzn every working day and retain backups for 30 days. In the event of an incident, we restore from the most recent usable backup.

7. Right of use

For the duration of the contract, we grant you a non-exclusive, non-transferable and non-sublicensable right to use bolzn within the contractually agreed scope. You have no right to receive the program code.

In particular, you must not:

• reproduce, rent out or make bolzn available to third parties beyond the agreed scope,
• circumvent protective mechanisms or reverse engineer, decompile or disassemble the software, except as mandatorily permitted under sections 69d and 69e UrhG,
• query bolzn automatically or to an extent that impairs its operation,
• extract data from other teams or clubs to which you do not have access, or circumvent access restrictions.

8. Responsibility for uploaded content

bolzn allows you to upload your own content: team chat messages, images, profile and team photos, live match updates and comments. You are responsible for this content.

Warranty regarding images. Anyone uploading an image warrants that they hold the necessary rights and have obtained the consent of everyone depicted. For minors, consent from their legal guardians is required. Secret recordings are prohibited.

Coaches and team administrators. Anyone managing a team must make the Community Guidelines known within the team and report violations they become aware of or that must be evident to them. There is no obligation to monitor all team content comprehensively.

No general monitoring by us. We are not obliged to monitor user content generally or actively investigate circumstances indicating illegal activity (Article 8 of Regulation (EU) 2022/2065 in conjunction with section 7(1) DDG). Specific duties to investigate, remove content and report remain unaffected; we will comply with them.

Indemnification. If a third party makes a claim against us because of content you uploaded in culpable breach of your obligations under this contract, you indemnify us against justified claims and the necessary and reasonable costs of defending them. We inform you promptly of the claim, give you an opportunity to comment and do not admit liability or settle without your consent unless legally required to do so.

9. Rights to your content

You retain the rights to the content you upload. You grant us a non-exclusive, worldwide right, limited to the contract term, to store this content, process it technically, for example by scaling or converting it, and display it to the respective authorised team and club members.

This right serves solely to provide the contractual service. We do not use your content for advertising, share it with third parties for their own purposes or use it to train AI models.

We use service providers to deliver the service, particularly for hosting and data centre operation, authentication, file storage, email delivery, push notifications and payment processing. Processors handle data only on our instructions under applicable data protection law; the payment provider also processes payment data under its own responsibility. The providers used and their data protection roles are listed in the Privacy Policy . Where we process a club's member data on its instructions, we conclude a data processing agreement with it under Article 28 GDPR.

The right of use ends when you delete the content or the contract ends. Backups required for technical reasons may remain until the retention period under section 6 expires.

10. Prohibited content and conduct

Content and behaviour prohibited on bolzn are defined in the Community Guidelines. Compliance is a contractual obligation. In particular, insulting, discriminatory and hateful statements, harassment and bullying, pornographic, sexual or violence-glorifying content, unauthorised recordings, spam and content violating applicable law are prohibited.

11. Reporting content

You can report content that violates these Terms of Use, the Community Guidelines or applicable law. A reporting feature for chat messages is available directly in the app. For all other content, particularly images and live match updates, email us at support@nord-code.de. Both channels are available at any time without preconditions.

A report should include:

• a sufficiently precise indication of where the content is located,
• an explanation of why the content is illegal or violates the rules,
• the reporting person's name and email address; reports relating to offences against the sexual self-determination of children and young people are exempt from this requirement,
• a statement that the information is accurate and complete to the best of the reporting person's knowledge.

We promptly acknowledge receipt of a report, review it carefully, swiftly, objectively and without arbitrariness, and inform the reporting person of our decision and available remedies. If we use automated means, we disclose this.

We treat reports confidentially unless legal obligations, the explanation of a measure, or administrative or court proceedings require disclosure.

If there are indications of a criminal offence posing a threat to a person's life or safety, we notify the relevant law enforcement or judicial authorities.

12. Measures in response to violations

If content or behaviour violates these Terms of Use, the Community Guidelines or applicable law, we may take the following measures:

• remove the content concerned or restrict its visibility,
• issue a warning,
• temporarily restrict individual features, such as chat or image uploads,
• temporarily suspend the account,
• terminate the contract for good cause and permanently suspend the account.

We select measures based on the severity and nature of the violation, the degree of fault, any repetition and the impact on other users. Measures must be proportionate. We generally proceed in stages.

In the event of an urgent and significant threat, particularly content endangering minors, sexual content involving minors or serious criminal offences, we may immediately take a provisional protective measure and block access without prior warning.

Reasons and objections. We inform the affected person of the measure, its scope and duration, the underlying facts, the contractual or legal basis and any use of automated means. An objection to a measure may be submitted within six months to support@nord-code.de . We review the objection afresh, involving a person not involved in the original decision where organisationally possible.

Fees. If a paid contract ends as a result of a measure under this section, we refund fees already paid for the unused period on a pro-rata basis. Further claims arising from the violation remain unaffected.

13. Point of contact

You can reach our central point of contact for users and authorities under Articles 11 and 12 of Regulation (EU) 2022/2065 at support@nord-code.de. Communication is available in German or English. We ensure that communication is not exclusively automated.

14. Fees, term and cancellation

bolzn's basic features are free. The paid plans are described at bolzn.app/preise . As a small business under section 19 UStG, we do not charge VAT; the prices shown are final prices.

Payments are processed by our payment provider. Fees are due at the start of each billing period.

A paid plan contract runs for the selected billing period and then renews for an indefinite term unless cancelled. After renewal, it can be cancelled at any time with one month's notice. The free end user contract can be terminated at any time without notice.

Paid contracts concluded through our website can be terminated there using the “Cancel contracts here” button (section 312k BGB). Cancellation in text form sent to the following address is also sufficient: support@nord-code.de.

Both parties' right to terminate for good cause remains unaffected.

Consumers' right of withdrawal. A natural person entering into a paid contract as a consumer has a statutory right of withdrawal. Details and the model withdrawal form are included in the withdrawal instructions provided before the contract is concluded. During the withdrawal period, the interface also provides a “Withdraw from contract” button under section 356a BGB; we promptly acknowledge receipt of a withdrawal submitted through it on a durable medium.

15. Warranty and liability

Statutory provisions apply to defects; for consumer contracts concerning digital products, particularly sections 327 et seq. BGB.

Unlimited liability. We are liable without limitation for intent (section 276(3) BGB), injury to life, body or health, gross negligence, including where attributable to a legal representative or vicarious agent, the assumption of a guarantee, and liability under the German Product Liability Act.

Slight negligence. For a slightly negligent breach of an essential contractual obligation — an obligation whose fulfilment is necessary for proper performance of the contract and on whose compliance you may regularly rely — our liability is limited to foreseeable damage typical of the contract at the time it was concluded. Liability for slight negligence is otherwise excluded.

Vicarious agents. Fault on the part of persons and companies we use to fulfil our contractual obligations is attributable to us under section 278 BGB.

Initial defects. Where tenancy law applies to the contract, only strict liability for defects already present when the contract was concluded (section 536a(1), first alternative, BGB) is excluded. Claims arising from culpable conduct and the above cases of unlimited liability remain unaffected.

Third-party content. We are liable for user-uploaded content under statutory provisions, particularly Articles 4 to 8 of Regulation (EU) 2022/2065. We do not adopt third-party content as our own.

16. End of contract, amendments and final provisions

After the contract ends. Upon request, we provide you with content you supplied and generated during use that is not personal data, free of charge, without hindrance, within a reasonable period and in a commonly used, machine-readable format (section 327p BGB). We then delete the data in accordance with the Privacy Policyunless statutory retention obligations prevent this.

Changes to these Terms of Use. We expressly agree material changes with you, particularly changes to prices and principal performance obligations; we obtain your active consent. Silence does not constitute consent. Product changes are governed by section 5 and section 327r BGB. We notify you of editorial amendments and changes required by law or an administrative or judicial decision; if these adversely affect your legal position to more than a minor extent, you have a special right to terminate. We announce changes at least 30 days in advance in text form.

Applicable law. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumer contracts, the protection afforded by mandatory provisions of the state in which the consumer habitually resides remains unaffected.

Jurisdiction. If the contracting party is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is our registered office. Statutory exclusive jurisdictions and consumer jurisdictions remain unaffected.

Dispute resolution. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (section 36 VSBG).

Severability. If a provision of these Terms of Use is or becomes invalid, the validity of the remaining provisions is unaffected. The invalid provision is replaced by the applicable statutory provisions.