Community Guidelines

1. Respectful conduct

Treat every member of the community with respect and courtesy.

• No insulting, discriminatory or hateful statements
• No vulgar expressions or offensive language
• No harassment, bullying or intimidation of other users
• No threats or incitement to violence

2. Image rights and privacy

Protecting the privacy of all users, especially minors, is our top priority.

• Consent required: Only upload images with the express permission of the people shown
• Minors: Images of children and young people require the consent of their legal guardians
• No unauthorised recordings: Secretly taking photos or videos is strictly prohibited
• Profile pictures: Only use images showing yourself or images you have the rights to use

3. Prohibited content

The following content is strictly prohibited on bolzn:

• Pornographic, sexually suggestive or revealing content
• Content glorifying violence or depicting cruelty
• Illegal content of any kind
• Spam, advertising or commercial content without permission
• False identities or misleading information
• Content that violates applicable law

4. Team responsibility

Coaches and team administrators have a special responsibility to:

• Make these guidelines known within the team
• Report violations that become known or are evident — comprehensive monitoring of all team content is not expected
• Handle minors' data responsibly

5. Consequences of violations

If these guidelines are violated, we may take the following measures:

• Content removal: The content concerned is deleted or its visibility restricted
• Warning: For first-time, minor violations
• Feature restrictions: Individual features such as chat or image uploads are temporarily disabled
• Temporary suspension: For repeated or serious violations
• Permanent exclusion: For severe violations or after multiple warnings
• Legal action: We inform the relevant authorities of illegal acts

We select measures based on the severity and nature of the violation, the degree of fault, any repetition and the impact on other users; measures must be proportionate. We generally proceed in stages. We inform you of the measure and its reasons, and you may object to it. If a paid contract ends as a result, we refund fees already paid for the unused period on a pro-rata basis. Details are set out in section 12 of the Terms of Use.

6. Reporting violations

If you notice a violation of these guidelines, please report it promptly. In chat, you can report both an individual message and its sender directly through the reporting feature. Report all other content — such as images or live match updates — by email to support@nord-code.de.

We acknowledge receipt of your report, review reported content within 24 hours of receipt — including weekends and public holidays — remove content promptly if a violation is found, and inform you of the outcome. We treat reports confidentially unless legal obligations, the explanation of a measure, or administrative or court proceedings require disclosure.

7. Changes to the guidelines

We announce changes to these guidelines at least 30 days in advance by email or in-app notification. As the guidelines form part of the Terms of Use , changes are subject to the same rules as those set out in section 16: we expressly agree material changes with you; silence does not constitute consent.