Delete your bolzn account and data

1. Deleting your account in the app

If you have the bolzn app installed, you can delete your account yourself in a few steps:

• Open the app and sign in
• In the bottom navigation, tap Profile
• In the tabs at the top, select Account
• At the bottom, in the Danger zone , tap “Permanently delete account”
• The deletion preview shows you exactly which profiles, teams and drills will be affected. Confirm with “Delete permanently” and the subsequent security prompt.

Deletion takes effect immediately; you are signed out automatically.

2. Deletion by email (without the app)

You can also request deletion without having the app installed — simply email us at info@nord-code.de with the subject “Delete account” and the email address of your bolzn account.

For security reasons, we send a confirmation request to the email address registered with your account. After your confirmation, we delete the account within 30 days.

3. Data that is deleted

• Your user account and login details (email address, password or Google/Apple sign-in)
• Your device and push notification tokens
• All profiles managed exclusively by you: name, first name, last name, date of birth and other profile details are removed, and the profile picture is deleted from storage
• Health and injury data for these profiles
• Your attendance and acceptance/decline entries for events
• Your chat memberships
• Your team memberships (you leave all teams)
• Private drills you created as a coach

4. Data that is retained

• Profiles still jointly managed by other people (e.g. your child's profile, which the other parent can also access): only your link is removed; the profile itself remains available to the remaining managers.
• Anonymised profile record: To preserve team histories (events, line-ups and accounts) for other members, a record with no personal reference is retained — all personal details are removed.
• Chat messages remain readable for other participants but are anonymised (your name is detached from the post). If you also want your message texts removed, contact us before deleting your account at support@nord-code.de.
• Team and club drillsthat you created are transferred to the team or club or deleted; publicly shared drills are retained in anonymised form.
• Team data (e.g. events, results and financial transactions) remains available to the other team members but is detached from your profile.
• Invoice and accounting data is retained for 6 to 10 years to meet legal obligations (section 147 AO, section 257 HGB). It is blocked from any further use.
• Backups: Your data may remain in encrypted backups for a limited period until they are overwritten in the normal cycle.

5. What to do first

A paid subscription does not end automatically when your account is deleted. Cancel it first in the app under Subscription using “Cancel subscription”. The end date is governed by the term and cancellation rules in section 14 of the Terms of Use.

If you are a team's sole administrator, transfer the admin role to another member first — otherwise the team will be left without an administrator.

6. Questions?

For questions about deletion or your other rights (access, rectification and data portability), contact us at info@nord-code.de. You can find details in our Privacy Policy.